Refund policy

Last updated: October 27, 2026

We want you to love your STAYD cushion from game 1 to game 4. That's why every order comes with our 60-Day Sit-On-It Guarantee: take it to your tournaments, and if it's not right for you, send it back for a refund.

The 60-Day Sit-On-It Guarantee

You can return your order within 60 days of the delivery date for a refund.

To be eligible for a return:

The return must be requested within 60 days of delivery.
The cushion must be returned with its pouch and everything that came in the box.
The cushion must be clean and free of damage beyond normal use (no cuts, punctures or heavy stains).

Yes, you can use it. Take it to your tournaments. That's what the 60 days are for.

How to start a return

Email us at support@shopstayd.com with your order number and the reason for your return.
We'll reply within 1–2 business days with your return address and instructions.
Pack the cushion with its pouch and ship it back. Please use a trackable shipping method and send us the tracking number.

Please don't send anything back before you contact us. Items sent to us without a return request can't be accepted.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective, or you received the wrong item. In those cases, we cover it (see below).

Original shipping charges, if any, are not refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show it on your statement.

Bundles: if you return part of a bundle, the refund is calculated at the discounted bundle price you paid per cushion, not the single-cushion price.

Free gifts: you don't need to send back free gifts included with your order.

Damaged, defective or wrong items

Please check your order when it arrives. If your cushion is damaged, defective, or not what you ordered, email us within 7 days of delivery at support@shopstayd.com with your order number and a photo or short video of the problem. We'll send a replacement or issue a full refund at no extra cost to you.

1-year warranty

Every STAYD cushion is covered by a 1-year warranty from the delivery date against defects in the valve, seams and air cells under normal use. If something fails, email us with your order number and a photo or video, and we'll replace it.

The warranty does not cover damage from sharp objects, misuse, over-inflation with an external pump, or normal wear and tear.

Cancellations and changes

Need to cancel or change your order? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel or update it. Once an order has shipped, it can't be cancelled, but you can return it under this policy.